FAQ

Anything where you would value talking to a peer.

This may cover topics such as: your psychological wellbeing; life stressors and changes; relationship problems; fatigue; work/life balance; bereavement; sim check worries; work pressures; colleague concerns; career options; financial problems; health concerns etc.

The trained peers are there for you, your well-being as a person and as a pilot. While they cannot act on your behalf, provide expert opinion, advice or even ‘fix’ your problem, what makes them superbly qualified is that they are a pilot like you. They have all had further/advanced training in supporting fellow pilots and they in turn are supported by a team of independent psychologists.

All of the peers are willing to listen to you, understand your challenges and help you figure it out (or at least point you in the right direction).

Once you have requested contact you will receive an email/text message confirming your contact request. ​The first Peer Volunteer to pick it up, will either text or email you (whichever preference you indicated) and arrange a suitable time to talk on the phone.

The initial conversation will be to understand how we can best help you – or which direction to point you in. You may have a specific request for guidance or information, or you may be seeking support on a particular challenge you are facing. Either way, we are here for you.

No, we are not set up to deal with emergencies.

We will alert the peer(s) you have requested. They will make contact with you as soon as possible when they are not working or resting and arrange a mutually convenient time to talk. Hopefully this initial contact will take place within 48hrs.

Please remember this is peer support service – and not an expert information or advice center. Your peer will be happy to share what they know and help where they can.

When you click the submit button there will be a pop-up message confirming receipt on the screen. If you haven’t seen anything within the requested time, please assume we haven’t received it.

Yes. The details of individual users are strictly confidential and are protected in the same way medical records would be protected.